O2 Travel Changes 7/4

[Anonymous]

Hi All,

I have been usng the free O2 Travel bolt on since 2016 as I travel to European countries quite often. I use it primarily to browse for when wifi is unattainable. I browse and I get charged £1.99 for the day. In terms of of making phone calls and text messages. If I text a UK number whilst in a European country I get charged 4p. So the overall current setup is:

"While travelling in Europe just pay a 50p connection charge to make and receive calls between European countries then talk for free for up to 60 mins. You'll pay just £1.99 for the days you use data in Europe & there’s no upper limit, but traffic management steps apply. £40 monthly spending limit for data outside Europe."

An email has been sent out from O2 stating changes to how O2 travel works. It now states that:

"From 7 th April 2016, we’ll be adding calls and texts sent back to the UK and within O2 Travel destinations, to the data you already get with our O2 Travel Bolt On. This will give you data, up to 120 minutes and 120 standard texts, per daily charge within selected destinations in Europe. With O2 Travel you’ll only be charged for the days that you use it."

My udnerstanding is that from 7/4 if I am in a European country and I text a UK number, rather than being charged 4p like I used to be, I will be charged £1.99.  Is this correct? I appreciate they are saying you can send up to 120 messages and still get charged £1.99 but I never send 120 messages. I usually send just a couple. By this logic, the £1.99  charged that was activated only when you used data, will now also be activated by sending a text message. If I send one text per day for 3 days I will end up paying £5.99? 

Can someone please verify tell me if I have misunderstood the change?

Thank you.

PS: I am not asking to be told about the different options to circumvent sending a text.. I just want to know that I have understood the changes correctly.

[MI5]

The standard payg rates are changing at the end of April but we are waiting for clarification if the costs.

[darrengf]

One thing that I have also noticed on the o2 website as well, is a slight amendment to the T and cs for o2 travel

If I remember right it user to be 100MB of General data.  Although I could never get to 80mb in the whole day due to it been that slow from the word go. Let's hope it's bit better now

"We may also slow down the service if you reach a level of data consumption which we deem to be excessive, network affecting, affecting the use of other customers or usage that is not in accordance with your terms of service. This will be more than 150MB of general data or more than 50MB of streamed video or audio data (the "assumed fair usage amounts”) in a day."

[jonsie]

Yes the t&cs have changed. it used to be 50MB foy payand go and 100MB for contract customers.

[darrengf]

Ignore this update I mean.

Sorry confusion, Ive had to remove somethig to get it confirmed thats all

[Beenherebefore]

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@darrengf wrote:

Ignore the post

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But it may be a bill I have to pay !!

[Martin-O2]

Hi guys, 

We have an update on the roaming rates for O2 pay monthly and Pay & Go customers. 

As of today, O2 have reduced standard roaming rates for customers who don’t have or have chosen to opt out of O2 Travel, or for those using O2 Travel and exceeding their daily fair usage allowance.

• For our Pay Monthly customers, you can find these new rates here

• For our Pay & Go customers, you can find the new rates here

• And for our business customers, head over here for the rates

Any questions please let me know. 

[MI5]

Much cheaper to opt out now IF you don't use data.
O2 travel is still the best option for heavy users though.

[Cleoriff]

Thanks for that clarification @Martin-O2. As I have access to wifi when abroad.. I will be opting out.

[Martin-O2]

No problem @Cleoriff Now everyone can make an informed decision as to whether O2 Travel is beneficial to their circumstances or not. 

[jonsie]

Thanks for posting this. Yes light users confirmed now that opting out is the best option.