O2-The worst customer service provider

[Anonymous]

Hi there, O2 has become the worst company in providing customer services. You have to hang on to hours to just for a chat with CS on phone.....why? We pay monthly hefty bills just to hang on to phones and listen to that crap songs for hours.

If you get hold of one by any chance, than you will be told our systems are playing, what the hell, you have waited for hours to just listen to this one.

Moreover, O2 is not taking care of their premium customers at all.....

Moreover, O2 was down for 2 complete days, why it never happened to someone else. Although, it might be there bad luck, but no apology messages, nothing............but still we have to pay for it.

Well, I am leaving O2 in next 3 months when my contract finishes, because the messed up my upgrade big time. They promised me early upgrade, but are not willing to give one according to my needs.

Bye bye O2.

[Anonymous]

They are not the worse according to all the awards they have won plus have the least of amount of complaints to Ofcom.

There is no such thing as Premium customers all customers are treated equally. I have made many many calls to O2 over the years and have never waited longer than 20-25 minutes to be dealt with. 

I'm assuming you are trying to call about an upgrade, well this is the busiest time of the year with it being Christmas and if you phone at peak times then yes you will probably have to wait longer than normal. 

I phoned o2 at 11am on Sunday and was through within 5 mins, dealt with and off the phone 5 mins later.

Promised is a strong word and I am 100% confident that they never promised anything. 

Outages do happen to other carriers but because you are you using it you will not be aware. 

I hope the grass is greener for you on the other side and you get what you want.

[MI5]

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@Anonymous wrote:

I hope the grass is greener for you on the other side and you get what you want.

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I doubt that very much.....

[Anonymous]

Not defending O2 but if they were having problems with their computers, that would explain the delay in answering calls as every caller would end up ringing back at least once - so call volumes double - or more.

My own experience with O2's customer service has been very good - pleasant staff who have been well-informed and very "human" - even to the extent of being willing to say "I don't know" (which is rare, in my experience).   I especially like the online chat system - one of O2's biggest plus points for me as I have difficulty using telephones.  It always takes me by surprise that they respond so quicky.

[jonsie]

Most people who don't get what they want will always find time to make derogatory remarks about all aspects of a company.

[perksie]

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@Anonymous wrote:

Moreover, O2 was down for 2 complete days, why it never happened to someone else. Although, it might be there bad luck, but no apology messages, nothing............but still we have to pay for it.

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I don't know where you were, the information was on the O2 main page, on the O2 Status page and all over the news, an apology was made:

http://news.o2.co.uk/2012/10/12/o2-network-disruption-12-october/

[Anonymous]

The op must of either been abroad or asleep that day

[Anonymous]

You guys must all work for o2!

Someone who is fed up with crappy customer services has the temerity to complain on their only available outlet and you either dismiss their comments or spout the usual o2 centric smart arse comments....no wonder this forum is the 'o2 community'

[perksie]

If you read the posts properly you would see the only things corrected were the inaccuracies posted, we can all and have criticised O2 where necessary.

[Liquid]

Just because we disagree with you does not mean we're on the payroll.