O2 Switch Up

[n14_f]

Hi All,

I took our an O2 switch up plan a while ago (pre Aug 23) and switched up my phone to the 15 Pro on release day but wish I'd gone for another colour. Any ideas if I am able to switch up again or would I now need to wait the 90 days.

I can see that the Ts & C's were changed but can't work out if my switch up plan is classed as pre Aug 23 or if it would just start again when I got the new phone meaning it would be after Aug 23 and subject to the 90 day wait time before switching up again.

[MI5]

@Scotty_j 

You can until June 19th when everyone is moved to the new terms https://community.o2.co.uk/t5/Pay-Monthly/Switch-up-terms-changing-19th-July/m-p/1714392/highlight/t...

[Scotty_j]

But the store seems to advise I’m already on the 90 days. Quite like to change handset before June 19 in that case.

[Scotty_j]

Customer services are saying as it’s a new switch up it’s now every 90 days but I’ve had continuous plus plans since before Aug 23 so surely they’re wrong. 

[MI5]

In your case, they are wrong @Scotty_j 

You can still change at anytime but after June 19th, everyone is being moved to the 90 day rule.

[Scotty_j]

They’re not budging on the 90 day thing so looks like I’ll be leaving it for the time being. 

[MI5]

@Dave-O2 

@Scotty_j needs help please.

[Scotty_j]

Speaking to Dave just now and he’s been great. 
I can only assume switch up has been removed and put back on when using it hence why now on the 90 day option. 

[Oxonian]

Deleted. Yesterday's posts did not load at the first time of asking. 👍 

[Scotty_j]

 

It’s actually let me do switch up online and had a text saying order has went through but order stuck at processing. See what happens.