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O2 Simplicity Plans

Anonymous
Not applicable

‎26-03-2015 11:47 - edited ‎26-03-2015 11:48

‎26-03-2015 11:47 - edited ‎26-03-2015 11:48

I see that all the simplicity plans have gone up by at least 50p, but they are all now 4G ready - so you can get 4G (albeit only 100mb of it) for £8.50.

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jonsie
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on ‎05-04-2015 10:09

on ‎05-04-2015 10:09

Check your APN settings against these. http://www.geeksquad.co.uk/articles/o2-apn-settings

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎05-04-2015 10:32

on ‎05-04-2015 10:32

Sounds like you have iData as your apn but don't have iData active on your account.
2 Choices - either call cs to have iData enabled or change your apn to "mobile.o2.co.uk"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎05-04-2015 11:30

on ‎05-04-2015 11:30

Thank you people.Tried & checked the link above and all present and correct but still no joy.So as suggested I called CS to get the iData activated on my account which will be done from midnight tonight.When I called & said I had an iPhone 5 the guy instantly knew the problem,and said if the sim I had was for any other device other than the iPhone it would have worked straight away.Thing is,my account here lists my device as an iPhone 5,when asked when changing to Simplicity I told them I had an iPhone 5 so why wasn't it activated anyway when it was sent out to me if it was a known problem with said device ? Odd goings on to me that.Oh well,it's been fun lol NOT !
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MI5
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on ‎05-04-2015 11:46

on ‎05-04-2015 11:46

Some people prefer iData and some prefer mobile.o2.co.uk so it's left down to user choice.
I don't think it's fair to call it a problem, I'd say more "choice".
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎05-04-2015 11:50

on ‎05-04-2015 11:50

All will be well tomorrow then. Been a roller-coaster for you...:smileywink:

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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