O2 Rewards Scam

[browni]

Text received from O2UK earlier today:

O2: Fancy some extra credit? Or a new accessory?
Help yourself. With your O2 Rewards. But they won't be around forever.
From 2 October, your O2 rewards will expire two years after you save them. We'll always let you know when you need to use yours by.

Fair enough.

I've got £9 stored in my rewards account but when trying to reclaim that as credit on my PAYG phone today I received this text message:

O2 Rewards: Thanks for your claim. You can't claim your rewards because you didn't earn any in the previous quarter.

My O2 experience is seriously going downhill.

[Anonymous]

Hi Browni,

What have o2 Customer services said ?

[version7point0]

If you call customer services they will be able to verify what rewards you have/had and when they have been used. 

Overall the rewards scheme has been a great benefit to Pay and Go. I'm sure the person who walked out of my store today with a free phone from their rewards would agree. 

[Anonymous]

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@version7point0 wrote:

If you call customer services they will be able to verify what rewards you have/had and when they have been used. 

Overall the rewards scheme has been a great benefit to Pay and Go. I'm sure the person who walked out of my store today with a free phone from their rewards would agree. 

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Good lord,

I wonder how long they have been accumulating their rewards !

[browni]

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@version7point0 wrote:

If you call customer services they will be able to verify what rewards you have/had and when they have been used. 

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What part of this are you misunderstanding? I can verify online my rewards balance but can't claim it!

I've got £9 stored in my rewards account but when trying to reclaim that as credit on my PAYG phone today I received this text message:

O2 Rewards: Thanks for your claim. You can't claim your rewards because you didn't earn any in the previous quarter.

ETA: From OP: We'll always let you know when you need to use yours by.

[browni · Accepted solution]

Resolved by one of those much pilloried online support agents (Kumar? hold your head high)

[Bambino]

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@browni wrote:
Resolved by one of those much pilloried online support agents (Kumar? hold your head high)

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I'm shocked! 

[Anonymous]

Alls well that ends well.

Now can you lend me £8.50 please.