O2 Returns Team

[Cellular_Data]

I'm a little bit concerned about O2's returns process and team that deals with Returned handsets.

I returned a device a while ago I requested a cancellation back in early August when I recieved a shiny new device of the Samsung Galaxy S10 5G. I then placed a additional line order for the Samsung Galaxy Note 10 5G as this was a newer handset and available within the 14 day cooling down period in which I purchased the Samsung Galaxy S10 5G.

Obviously as it was a newer device I wished to keep the Samsung Galaxy Note 10 5G and return the Samsung Galaxy S10 5G and I expected this to be a somewhat easy process.

I'm concerned that O2 Returns team didn't automatically cancel my contract and left it running into Arrears and missed payments and likely was eventually going to default. I didn't expect to call up almost a month later to inform O2 that I returned my device I expected it to be a automatic system. It raises a few red flags as a example what if I completely forgot about it and they kept the account running and I got a Default and/or CCJ against myself due to this?

I do like O2 but I feel they have let me down on this particular instance.

I would request O2 to make changes to this as it could get them into trouble.

[MI5 Level 94: Supreme]

Sounds normal for O2. The customer always has to chase up and check they've done as expected.

[Cleoriff Level 94: Supreme]

I agree @Cellular_Data . It's pretty poor that the customer has to do the chasing.