on 06-09-2019 09:53
I'm a little bit concerned about O2's returns process and team that deals with Returned handsets.
I returned a device a while ago I requested a cancellation back in early August when I recieved a shiny new device of the Samsung Galaxy S10 5G. I then placed a additional line order for the Samsung Galaxy Note 10 5G as this was a newer handset and available within the 14 day cooling down period in which I purchased the Samsung Galaxy S10 5G.
Obviously as it was a newer device I wished to keep the Samsung Galaxy Note 10 5G and return the Samsung Galaxy S10 5G and I expected this to be a somewhat easy process.
I'm concerned that O2 Returns team didn't automatically cancel my contract and left it running into Arrears and missed payments and likely was eventually going to default. I didn't expect to call up almost a month later to inform O2 that I returned my device I expected it to be a automatic system. It raises a few red flags as a example what if I completely forgot about it and they kept the account running and I got a Default and/or CCJ against myself due to this?
I do like O2 but I feel they have let me down on this particular instance.
I would request O2 to make changes to this as it could get them into trouble.
on 06-09-2019 10:07
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)