Solved: O2 Refresh

JSH2644 · ‎03-02-2021

Hi,

I've just seen this message on my account saying 'Good news – you can upgrade today Upgrade to O2 Refresh today for £297.00' and I'm just wondering how I actually upgrade. I'm very confused.

Thanks,

Jamie

MI5 · ‎03-02-2021

@JSH2644

Scroll down to the bottom of your MyO2 homepage and you'll see yje upgrade options.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-02-2021

@JSH2644

Scroll down to the bottom of your MyO2 homepage and you'll see yje upgrade options.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JSH2644 · ‎03-02-2021

I clicked on upgrade and it told me to choose a phone and a plan but no mention of the £297

MI5 · ‎03-02-2021

@JSH2644

That will be added when you click through to checkout.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JSH2644 · ‎03-02-2021

Thank you so much for your help. It worked

MI5 · ‎03-02-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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