@danielt wrote:
Hi folks, upgraded to O2 refresh a while back, long story short, for one reason or another i cancelled my DD and was paying bills by debit card, but my acct is not showing i am on refresh. I only ever had 1 DD set up at time of upgrading (even though being told i would have 2) and i have now added DD facility again this month, and again it's still only one DD set up instead of 2, can anyone shed any light on why this is?
You will need to get a firm grip on this now with O2. Since their so-called accounts upgrading about two weeks ago my Refresh account is in a mess. My direct debit payment date is the 10th [today] but for the last two weeks I have had restricted and barred calls on three occasions for late payment of my phone plan. They admit my airtime plan is up to date but my phone plan is a month behind, which it isn't and of course I can prove it from bank statements.
Then today the direct debits have been paid but the payment for the phone plan is a fraction of the amount it should be, just some random figure plucked out of the air. So I suppose I will now suffer a further call restriction very soon. I've been unable to speak to O2, I'm always in a queue and cannot wait for ever.
