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O2 Refresh

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Sarahpearson
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on ‎13-09-2018 00:29

on ‎13-09-2018 00:29

Hi,

I am currently on a monthly contract that runs out next August. However i am looking to pay this off to upgrade to the new iPhone. Would my plan have o2 refresh? If so how does this work please? Thank you.
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MI5
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on ‎13-09-2018 00:35

on ‎13-09-2018 00:35

If you had your contract directly from O2 it will be refresh which is explained here https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
Basically, once you pay for the device, you can choose to upgrade.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎13-09-2018 00:35

on ‎13-09-2018 00:35

If you had your contract directly from O2 it will be refresh which is explained here https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
Basically, once you pay for the device, you can choose to upgrade.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Sarahpearson
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on ‎13-09-2018 00:39

on ‎13-09-2018 00:39

Yes i did get this contract in store about a year ago now. So o2 refresh is an option to everyone who actually got the contract with o2? Thank you.
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MI5
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In response to Sarahpearson
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on ‎13-09-2018 02:57

on ‎13-09-2018 02:57

It’s compulsory if you got it from o2 directly.
It’s only 3rd parties that provide standard contracts now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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