cancel
Showing results for 
Search instead for 
Did you mean: 

O2 Refresh contract changes

BlackpoolTower
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

At present you can buy a phone on Refresh and if you wanted to, pay it off immediately (DEVICE plan) and the (AIRTIME plan) is cancelled.

Am I right in believing that from the 17th December 2021 that this will no longer be the case and you will now be subject to a MINIMUM 24 MONTH LINK BETWEEN THE TWO PLANS? In essence, they plan to compel you to pay for an expensive plan for 24 months whereas now, you can just leave after paying off the DEVICE plan?

Message 1 of 10
1,209 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 61: Brainiac
  • 4415 Posts
  • 29 Topics
  • 1237 Solutions
Registered:

All o2 are doing is making the airtime a maximum of 24 months, and then you can continue with just the device plan, so its a break out clause... 

 

There are no changes to paying off early, as you have always been able to do even pre refresh

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 6 of 10
1,196 Views
9 REPLIES 9

MI5
Level 94: Supreme
  • 124059 Posts
  • 612 Topics
  • 20148 Solutions
Registered:

@BlackpoolTower 

Not heard of that change - do you have a link to the changes anywhere?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 10
1,207 Views

madasaf1sh
Level 61: Brainiac
  • 4415 Posts
  • 29 Topics
  • 1237 Solutions
Registered:

Not heard anything either @BlackpoolTower 

 

Where have you heard this rumour? As this would go against FCA rules for loans and purchase agreements?

 

I have noticed on the website now that on a 36 month plan the device plan is the only one for 36months the airtime is left at 24months

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 3 of 10
1,202 Views

BlackpoolTower
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

 

Refresh plan

 

 

If you're contracted with us after 17 December 2021, the minimum contract term is up to 24 months. You must have a monthly rolling Airtime Plan linked with your Device Plan throughout your minimum contract term.

After 24 months, your Airtime Plan and Device Plan will unlink. After that point, you can choose to: (i) continue with your original Device Plan and Airtime Plan, (ii) continue with your Device Plan and terminate your Airtime Plan, or (iii) terminate both your Airtime Plan and Device Plan (provided that you pay the remainder of your Device Plan in full).

Airtime plan example
Airtime Plan, today to March 2022Airtime Plan, April 2022 to March 2023Airtime Plan, April 2023 to March 2024
£ Today's price£ Today's price + RPI (announced in Feb 2022) + 3.9% (Price A)Price A + RPI (announced in Feb 2023) + 3.9%
If RPI is negative, we’ll only apply the 3.9%.
Representative example
Duration of credit agreement36 months

 

 

If you go through to order a phone you will get the above!

Message 4 of 10
1,201 Views

MI5
  • 124059 Posts
  • 612 Topics
  • 20148 Solutions
Registered:

I need to read that when sober but you'd think they'd have better things to be doing than confusing the **** out of everyone!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 10
1,197 Views

madasaf1sh
Level 61: Brainiac
  • 4415 Posts
  • 29 Topics
  • 1237 Solutions
Registered:

All o2 are doing is making the airtime a maximum of 24 months, and then you can continue with just the device plan, so its a break out clause... 

 

There are no changes to paying off early, as you have always been able to do even pre refresh

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 6 of 10
1,197 Views

BlackpoolTower
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

So I can take a phnoe out still on a device plan, pay it off the next month and then the Airtime contract gets cancelled automatically?

 

Message 7 of 10
1,193 Views

MI5
  • 124059 Posts
  • 612 Topics
  • 20148 Solutions
Registered:

@BlackpoolTower wrote:

So I can take a phnoe out still on a device plan, pay it off the next month and then the Airtime contract gets cancelled automatically?

 


@BlackpoolTower 

I've read it a few times and the key words are "up to 24 months" so nothing changes as far as paying off is concerned in the first 24 months. it's after that the changes come into effect allowing you to cancel the airtime and continue paying for the device, which you couldn't do before.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 10
1,186 Views

madasaf1sh
  • 4415 Posts
  • 29 Topics
  • 1237 Solutions
Registered:

@BlackpoolTower wrote:

So I can take a phnoe out still on a device plan, pay it off the next month and then the Airtime contract gets cancelled automatically?

 


To be honest, it would be better value to buy it direct from the likes of Clove and Apple etc, as your credit file will still take a hit......

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 9 of 10
1,182 Views

jonsie
Level 94: Supreme
  • 86591 Posts
  • 594 Topics
  • 4991 Solutions
Registered:

No change at all from what I understand of the wording

Message 10 of 10
1,176 Views