O2 Refresh Upgrade and payment of outstanding balance...

[gary_midgley]

I want to upgrade my phone, but there is an outstanding balance (handset cost) on my current O2 Refresh Contract?

Question - How is the remainder paid for?  Is is debit card when you upgrade or Direct Debit with next bill?

G

[MI5]

You need to contact CS on 202 and pay by debit or credit card then you will be free to upgrade your account.

[MI5]

T&C's say you have to give written notice too but I'm not aware of anyone having to do that http://static.o2.co.uk/www/docs/termsandconditions/device-plan-cca-tcs-updated-with-new-phone-number...

[gary_midgley · Accepted solution]

So I contacted CS and they said 

once the bill is generated on the account, you can make the payment from any UK registered bank direct debit.

[MI5]

OK, that's another option I guess - Sounds like they are adding it to your bill then ?

[Anonymous]

I recently paid off my handset on O2 refresh contract and did it by contacting CS and paying by credit card it was all done in a couple of minutes hope this helps

[MI5]

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@Anonymous wrote:
I recently paid off my handset on O2 refresh contract and did it by contacting CS and paying by credit card it was all done in a couple of minutes hope this helps

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That's the normal way of doing it.....