O2 Refresh Termination

[Anonymous]

Hello all,

Ive researched the subject of my discussion but I can only find answers from 2013/2014 and just wanted some clarity before I contact O2.

Im in the middle of a 24month O2 Refresh contract and I wish to end my contract early.

To do so can I simply pay the remaining balance of my device plan and have my airtime plan waived with no early termination fees?

Ive read posts of a similar essence to mine where the individual has paid their devide plan and passed on a PAC code to another network provider only to be met with an early termination fee; so I'm just looking for some clarity.

Many thanks.

[MI5]

Yes you are correct but you may need to chase o2 to ensure it goes smoothly as sometimes the system screws up.
Hopefully that glitch is sorted now though.

[Cleoriff · Accepted solution]

Hi @Anonymous Everything you need to know about Refresh in this guide..

http://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/m-p/877701/highlight/true#M64851

[gindygoo]

Follow the advice in the link @Cleoriff has given you as it's a comprehensive guide.

Just to emphasise, don't cancel any direct debits until you're balance is £0 as it can take O2 a while to take the final payment and if u cancel before that happens, then you run the risk of a mark on your credit file.