Solved: O2 Refresh Tarrifs

Anonymous · ‎16-10-2015

Hi, I got the iPhone 5s 2 years ago on O2 Refresh pay monthy.

My contract is due to end this month.

I just recenty upgraded to iPhone 6s on new O2 refresh contract,

Will I need to cancel my current tarrif so that I don't get charged twice? Or as of next month will O2 know that I'm just on the one tarriff?

MI5 · ‎16-10-2015

You have 2 contracts currently.
You need to call CS and cancel the old one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

jonsie · ‎16-10-2015

In my O2 it should show your new device now and your current contract details.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎16-10-2015

It does but also my old one, as I'm having a new number.

Just hope I'm not going to be paying for 2 contracts.

MI5 · ‎16-10-2015

You have 2 contracts currently.
You need to call CS and cancel the old one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎16-10-2015

Thanks sorted.

MI5 · ‎16-10-2015

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎17-10-2015

Glad you got it sorted which is why I suggested you check My O2

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎19-10-2015

Good news

Thanks guys for helping @Anonymous

O2

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