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Level 1: Joiner
Posts: 1
Registered: ‎05-04-2020
Accepted Solution

O2 Refresh%20issue%20(not%20showing%20on%20account)


I am a refresh customer and have been since it started. I’ve been able to upgrade every 12 months at no extra cost and I took my phone out in Feb last year. The website says you can upgrade anytime.

When I try to do it online it says that I can’t upgrade until May 2022 and it’ll be £600 to do it then. Surely that’s wrong?

Appears refresh is missing off my account if anyone can help please?


Posts: 99,324
Topics: 765
Registered: ‎14-01-2013

Re: O2 Refresh issue (not showing on account)

[ Edited ]


Here's our guide to Refresh Guide: How does O2 Refresh work? 

Systems are running slow due to the current situation and are getting worse by the day. We can't deal with account issues here at all.

A general help guide during this covid 19 crisis


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