O2 ReFRESH

[Anonymous]

Thought ide share my experience i had when upgrading to iphone 5 instore with my 30% friends and family discount.Was told i could only have discount applied to the new refresh scheme which i didn't know about and it cost me more than I thought.On getting home I phoned customer services and spoke to 3 different advisors who said no this is wrong  and I could have the discount on a standard tariff.Tocut a long story short it does say in the o2 refresh terms and conditions that discounts will only be given on the refresh contracts.I felt a right idiot but more worrying is 3 different o2 customer service advisors didn't know the policy until they spoke to a colleague in the store where I got my new phone from!!!Moral of story is Read all the small print beforehand!!!!

[Rycal]

Im trying to get clarification on this. From what I can see it appears to be 30% if you are using an O2 Open code and 50% if you are using a Friends and Family discount. As soon as I know more ill get back to you.

[Anonymous]

 would my discount have been given for the o2 open scheme as my company is a chanel partner?Its just that I never gave the colleague instore any open code just proof of who I work for.This was the same when I took out previous contract 2 years ago.

[Rycal]

Sorry forgot to reply in here sooner. F+F discount works as follows: 30% off standard consumer tariffs (inc. simo), 50% off the air-time agreement on a Refresh tariff.

[Rycal]

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@Anonymous wrote:

 would my discount have been given for the o2 open scheme as my company is a chanel partner?Its just that I never gave the colleague instore any open code just proof of who I work for.This was the same when I took out previous contract 2 years ago.

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They should have taken you to the O2 Open site at the point of sale and helped you fill in the details. You can do this yourself at o2open.co.uk

[saajan12]

Hi, what happens with the 50% off Friends and Family airtime discount when the 24month phone plan period finishes? I am coming to the end of the 24months of my handset plan, and don't want to upgrade - does this get treated as a sim only with a discount of only 30% or is it still 50% off the airtime (despite the handset portion being £0)?

Thanks!

[jonsie]

Answered in your other thread.

[MI5]

50% off the airtime only (the same as it has been for the past 2 years. You will no longer pay the handset portion of the bill.