O2 Price Query

[Polaris10_2]

Hi,

Have O2 increased their prices for call charges since last August?  I have been on an O2 Simplicity 10 pay monthly tariff and usually manage to stay within my monthly allowance.  However, last month for various reasons I exceeded my allowance by roughly 3 hours and ended up with a bill for £75.  I have never had to pay anything like this before, and although I was expecting to pay a higher amount, I was thinking maybe half this at most.  Looking back though my previous bills, the call charges from August 2013 (the last time I went over my limit) appear to be roughly half of what I have been charged this time for a similar time of day.

The reason I am asking is that my mum has a pay as you go SIM, and at the weekend she mentioned that her phone seems to be 'eating money' in the last few weeks.  Either O2 must have significantly increased their prices or there is a problem somewhere.

Can anyone help? Many thanks

Caroline

[Anonymous]

I agree major changes like these have to be communicated by a few avenues so at least one gets to the account holder.

[MI5]

@Anonymous have you followed the advice given to you previously here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/new-tarrifs/m-p/688439#M69856 ?

Others in a similar situation will be keen to know the outcome......

[Cleoriff]

---

@MI5 wrote:

@Anonymous have you followed the advice given to you previously here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/new-tarrifs/m-p/688439#M69856 ?

Others in a similar situation will be keen to know the outcome......

---

Well spotted @MI5  As its about 2 weeks since Rainsberger made that post, I would have hoped there was some further information they could have provided us with?