O2 PAYG to O2 monthly - 2 different numbers

[Anonymous]

Hello,

I recently paid off my device plan so am free to go where ever i want now, am guessing my number reverts to a PAYG number. However, i have just ordered a contract phone through mobilephonesdirect on O2, i did not select upgrade option and now the order is complete with the phone coming tomorrow.

Can i still transfer my PAYG number to this new contract?

Thanks for you help

[PhoneChanger · Accepted solution]

Yes you should be able to, once you have the new phone number tomorrow give O2 customer services a call and ask them to transfer the number across.

However I must advise you that your current contract does not become PAYG just because the handset it paid off, it becomes a rolling monthly agreement so you would still need to give notice to terminate, and do not cancel any DDs until the final bill has been generated

[Anonymous]

I see, thanks for the advice, noted.

[PhoneChanger]

Best to call early morning 08:00 - 08:30 is usually the best time to get through (but I understand this depends on what time your phone gets delivered).

[MI5]

Your current contract will cancel as soon as you port your number to the new contract.