Solved: O2 PAC Code

Anonymous · ‎14-07-2015

Hello everyone,

I was just chatting to an adviser on the O2 Chat feature however I wasn't able to get a definitive answer. What I want to know is, if I obtain my PAC Code, can I then give this back to O2 to open a new account. The reason I ask is because you can often find far cheaper deals on O2 that aren't sold directly by O2. So if I were to get one from another merchant (such as Carphone Warehouse), can I use my PAC code from my current contract to transfer over to a new O2 contract? I'm happy on O2, however I feel that the O2 Refresh prices are too much.

Many thanks,

Tom

MI5 · ‎14-07-2015

You don't need a PAC to stay with O2.
If you don't want to upgrade directly with O2, take a new contract elsewhere then call O2 CS (202) to transfer your number to the new account.
This will immediately end your old account and generate any final fees, if they are due, so best to do this only when your current account has reached it's final date.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-07-2015

You don't need a PAC to stay with O2.
If you don't want to upgrade directly with O2, take a new contract elsewhere then call O2 CS (202) to transfer your number to the new account.
This will immediately end your old account and generate any final fees, if they are due, so best to do this only when your current account has reached it's final date.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-07-2015

sorry just confirming as I am also interested in this can I just take a new o2 contract out with say carphone warehouse and once it arrives phone o2 on the new account and they will just transfer my old number over?

MI5 · ‎15-07-2015

Yes, correct

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-07-2015

Many Thanks

chetan · ‎13-11-2020

i want give ypu my PAC code.

MI5 · ‎13-11-2020

@chetan

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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