O2 Open Problem

[DeeBee7]

Hi 

I am having a problem accessing my O2 Open account. This hasn't been a problem recently after getting my discount applied by contacting O2 by telephone but now I am about to upgrade my phone on a new contract and I want to be able to apply my discount online rather than having to phone O2.

When I log in my account details are correct but the page after logging in just says: 'Sorry, there was a problem' however in the top right corner you can see my name and it says 'sign out' so I am definitely logged in. It has now been this way for 2 years. I have tried logging in on several different devices without success. I have also tried changing my password and logging in without success.

Any ideas?

I have attached a screenshot if this forum allows it to show: https://ibb.co/DCWz6QF

Thanks

[MI5]

@DeeBee7 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[DeeBee7 · Accepted solution]

Just to let others know who may come across this. I had to ask o2 customer services to delete my o2 open account and start over with it again which has fixed the problem.