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O2 Open Discount

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JeffP69
Level 1: Joiner
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on ‎13-01-2019 18:41

on ‎13-01-2019 18:41

Hi, my contract finished last month and I am keeping my phone but looking at a sim only deal, when I got my bill this month I found out that my open discount has ended because my contract has ended as well. The problem that I have now is that when I go to apply for the discount again it keeps saying that I can't get it because of when my contract started is over 28 days ago. Can anyone help because I am keeping my sim at the moment until I can find a good deal.

Many thanks

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MI5
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‎13-01-2019 19:03 - edited ‎13-01-2019 19:04

‎13-01-2019 19:03 - edited ‎13-01-2019 19:04

@JeffP69 You'll have to explain to customer services on 202 and see if they can apply it for you, but you can apply yourself when you renew your contract. 

https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152242 Posts
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  • 29031 Solutions
Registered:

‎13-01-2019 19:03 - edited ‎13-01-2019 19:04

‎13-01-2019 19:03 - edited ‎13-01-2019 19:04

@JeffP69 You'll have to explain to customer services on 202 and see if they can apply it for you, but you can apply yourself when you renew your contract. 

https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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on ‎18-01-2019 11:27

on ‎18-01-2019 11:27

Hi @JeffP69, how are you getting on with this? Any progress since you last posted?

 

Welcome to the forum!

 

 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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