O2 Open Discount nightmare!

[Anonymous]

Anybody had any success doing this? I took out a new contract on 9th Feb. Applied for the o2 open discount on 10th Feb. It then said I would receive a further email upto 3 days. It's now 8 days later I have no email. I've spoke to 3 online chat guys.
Guy 1 said I should receive an email by the end of the day. I didnt!
Guy 2 said there was a problem with my request and to submit it again (I can't it says my national insurance number is already in use) which is obvious cause I've already submitted me application once already!
Guy 3 said he would look into and escalate this problem and promised to get it resolved.
I then receive a text next day asking to ring 202 regarding this issue.
I spoke to the lady (who was nice but was unable to help)
She didn't really understand my problem told me to resubmit my application again (obviously doesn't work) then I finally managed to get through to her about the problem which she finally understood and she has filled out a form and told me I would hear something in 3 days time but they don't work weekends so I'm looking at Wednesday before I hear a reply!

The 14 days probation period ends Thursday. If this isn't sorted I think I might be forced to cancel than risk not getting this applied!

Anybody else had problem?

[MI5]

No one on here can help with that unfortunately.
There are so many issues with the o2 website currently it's getting quite embarrassing.

[DivaSaint]

Well I'm glad it's not just me. I've been trying to resolve this issue for 7 months.

[MI5]

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@DivaSaint wrote:
Well I'm glad it's not just me. I've been trying to resolve this issue for 7 months.

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I'll tag @EmilieT to see if she can help next week.

[jonsie]

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@DivaSaint wrote:
Well I'm glad it's not just me. I've been trying to resolve this issue for 7 months.

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Good lord, I would hope you have gone through the complaints route.

[EmilieT]

Hi @DivaSaint, sorry to hear you've had some issues setting up your O2 Open discount - I'd gladly have someone on our end look into this for you, so I'll send you a Private Message on the forum shortly to get a few more details first 

Thanks @MI5 for the mention!