O2 Network - EC4N Area

[Anonymous]

Hi,

For the past 24 hours, O2 has not been working in the central London area, I am not even able to make calls to O2 customer services for an update. When are the repairs scheduled to conclude?

[gmarkj · Accepted solution]

Would recommend following the excellent self help guide here:
https://community.o2.co.uk/t5/How-to-guides/How-can-I-sort-out-my-network-issues/ba-p/1014088
o2 generally do not issue dates for work to be completed.

[Anonymous]

I am in contact with O2 via the live chat. There is an outage in my area frustratingly

[Cleoriff]

@Anonymous  O2 won't give estimates or timescales for repairs sadly. If you are without coverage for any length of time you could complain and maybe get a refund as a gesture of goodwill https://www.o2.co.uk/how-to-complain

When you are within coverage of a signal you could download the My Network app and report it via that route

https://www.o2.co.uk/apps/my-network

It looks as if it's intermittent

[MI5]

Customer service doesn’t have access to any data to tell them when repairs will be completed as it is dealt with by a different department which customers cannot speak to.
All you can do is track any changes here https://status.o2.co.uk/ and if a fault is showing it means they are aware and working on it.