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O2 Network Down

Rob171
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Why has the O2 network been down for over one week in the Bristol and Southwest area.

 

Network status repearedly reports that a mast is down!! and despite chatting to O2 Support nothing seems to be being done to resolve this.

 

Can anyone shed any light on this?

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MI5
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@Rob171 

O2 will never give you a time for repair as there are so many variables that can effect it. 

All you can do is keep checking the status page and sign up for updates.

They will repair it as soon as possible as it's not in their interests to have it down for any longer than necessary.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Lisa77
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We get incoming calls on landline and text messages but we can not ring out
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MI5
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@Lisa77 

Have you set a divert to your landline then?

keep checking at status.o2.co.uk

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@Rob171 @Lisa77 

You could also download the My Network App. You can report outages through that

https://www.o2.co.uk/apps/my-network 

Community guides here , if they help.

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

 

Best of luck and welcome to the forum Welcome

Veritas Numquam Perit

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Rob171
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Thanks for your response. Whilst I understand that modern mobile networks are complex (I am a retired aviation comms engineer) and that problems do arise, what I don't understand is the lack of communication from O2 acknowledging the fact that they have major problems. Being told repeatedly that they are working hard and will resolve the issue(s) as soon as possible doesn't really help a great deal.

 

Just imagine that the National Air Traffic System was off for one hour (never mind one week+) what would happen. Ok not a good parallel and I recognise that O2 mobile comms may not be a safety critical system but it may very well be business critical to some users.

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ste064
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Tesco mobile customers are having the same problem and their technical teams are on it too apparantly.

Even i cannot make calls on my o2 phone either.

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Cleoriff
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@Rob171 

We have just had this notice from one of our managers. There is a problem with O2's system for voice calls

https://community.o2.co.uk/t5/Pay-As-You-Go/02-down/m-p/1297529/highlight/true#M14508 

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Cleoriff
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@ste064 wrote:

Tesco mobile customers are having the same problem and their technical teams are on it too apparantly.

Even i cannot make calls on my o2 phone either.


See my post above. There is an outage for those using the O2 Network (which Tesco does)

https://community.o2.co.uk/t5/Pay-As-You-Go/02-down/m-p/1297529/highlight/true#M14508 

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djbsuffolk
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Yes the O2 status page is now showing a message about issues on the network - from press reports people all over the country are affected

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