O2 Misleading Offer of 20% Student Discount

[Anonymous]

I am a student of the University of Northampton and renewed my O2 refresh contract in October last year. Despite applying for the discount twice and numerous calls to customer service who are based in Cape Town-South Africa, the company has yet to fix this mess. I went on to chat to the Facebook team and sent them a screen print to support my claim of applying twice and it also lead to no where.
Joining the network was the biggest mistake I have ever made. 24 months sounds like a lifetime but it's not and I will use my position and influence in the student union to campaign vigorously against students joining the network. I will publish the conversations and all evidence on social media to stop students from being duped by O2.

[Curr946]

Op didn't say they applied via facebook. They said after the discount wasn't added, they called and went on facebook to show evidence they had applied

[MI5]

There is no evidence here of a correct claim of any sort.

[jonsie]

Who knows? From initial post I'm assuming it wasn't applied for within the terms that o2 state. Student discount isn't misleading in any way shape or form. The time to sort it (within 30 days) has long gone now and resorting to Facebook is certainly not a way to get the issue sorted.

[Curr946]

No, I do agree @jonsie . But a company running a facebook page should have staff managing it and where a 'complaint' is raised, it should move passed on to the relevant teams.

The FCA etc regard a complaint as any claim of dissatisfaction, whether justified or not.

[MI5]

Totally agree jonsie.

[Cleoriff]

The people running the FB page are the same as those running the Twitter account. (The social media team.)

I know from experience that anything posted on FB gets a response possibly after 24hrs. Twitter are far quicker. However neither of these sites get involved in dealing with O2 policies and procedures. They just provide a link to the correct department or guide.. They certainly wouldn't get involved in complaints...

[MI5]

SoG same as here, I guess.....?

[Cleoriff]

Two of O2's Twitter staff helped me resolve an issue I had last year (if you remember)....this is how I knew who they were.....Brad and Chris_K from Social Media

[MI5]

Yeah, I remember now so employed by SoG too then....

[jonsie]

Yes but Facebook. ...really?