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O2 Insurance

gaz76
Level 1: Joiner
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on ‎16-08-2018 19:46

on ‎16-08-2018 19:46

Hi All
So in a cost cutting exercise, I decided to cancel the insurance on my s8, and as sods law would have it, I have now smashed my s8 quite badly, rendering it unusable.
My own fault and I was thinking that would be the end of it, having looked at my online bank statement for this month, I discovered that o2 have continued to take payment for the Insurance by direct debit from May, when I cancelled it.
I have asked on an online chat, and been told I have no insurance on my account, just wondering has anyone else experienced this situation?
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Anonymous
Not applicable

on ‎16-08-2018 19:48

on ‎16-08-2018 19:48

@gaz76 You should call customer service on 202 & ask them. Live Chat are renowned for providing inaccurate information. 

 

https://www.o2.co.uk/contactus

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MI5
Level 94: Supreme
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on ‎16-08-2018 20:09

on ‎16-08-2018 20:09

If you're still paying for it you're still covered, simples wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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on ‎16-08-2018 22:41

on ‎16-08-2018 22:41

I would be insisting O2 Insure sort this out. Call them and put in a claim. Online chat, 'nuff said....

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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EmilieT
Former Staff
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on ‎20-08-2018 11:16

on ‎20-08-2018 11:16

Hi @gaz76, sorry to hear about your phone confused

 

Have you managed to clarify your insurance situation since you last posted? Please let us know how you're getting on with this!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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