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Anonymous
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O2 Insurance Problem

My friend has told me the following about the O2 insurance: 

 

They couldn't afford the £25 claim for a new handset after dropping it about 1 - 2 months ago due to low income. 

 

So they took the simcard out of the phone and placed it in a temp cheap spare phone to used until they had some funds to pay for a new handset. 

 

When it came to making the claim for the handset O2 said that they wouldn't be able to replace the handset as the simcard has been used in another phone.

 

Why should this matter when for the last 2 months they have carried on paying their monthly bills and monthly insurance costs. 

 

O2 said they won't be replacing the handset.

 

I don't think that it's very fair when the customer couldn't afford the charge for a new phone so waited until they had money to pay. 

 

Anyone else had this happen to them?

 

Anyone know a way to resolve this issue, I don't remember reading anything about if you move the sim to another phone you can't claim?

 

Thanks.

Posts: 27,019
Topics: 247
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Registered: ‎29-07-2008

Re: O2 Insurance Problem

[ Edited ]

It seems to be standard practice that the sim must be in the insured phone for a claim to succeed.

 

I imagine the sim could be used once the claim has been approved though.

 

From the terms:

 

"Your insurance only covers your registered phone while connected to and containing your registered O2 sim card and mobile number."

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Anonymous
Posts: 0

Re: O2 Insurance Problem

This must be a new requirement when I dropped my iPhone 3G I used a different phone to call O2 and had no problems, however I do admit that it was within a few hours of the screen and the iPhone been drop and smashed to bits.
Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: O2 Insurance Problem

http://www.o2.co.uk/static/www/docs/termsandconditions/2121insurestandardbko2cn1353nlr_hl.pdf

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1