O2 Faults

[Anonymous]

Hi,what a company the system goes down and you are left in LIMBO,no updates ,no communication to advise there is or will be a fault,and even when you contact them regarding the above you are still left in LIMBO,a promised phone call on a certain date and time pre arranged also never happens,you are just left sitting waiting for a call that is never going arrive,this after being a customer for 50 yrs unbeivable.

[MI5]

50 years! Wow.....
Network status and updates can be found here http://status.o2.co.uk/

[Cleoriff]

@AnonymousIf you want to complain then use this route https://www.o2.co.uk/how-to-complain

Using Resolver usually gets good results

Or you could download the My Network app and report faults via that route https://www.o2.co.uk/apps/my-network

[Anonymous]

Didn’t realise Telefonica & O2 been going that long

[Bambino]

Seeing as how O2 started in 1985, that's a pretty good trick.😋

[Marjo]

Hi @Anonymous, welcome to our forum. How are you doing today? Sorry to hear that you didn't receive a call back that was arranged. 😞 When was it supposed to happen? Please do let us know if your'e still stuck with this, we can check on our end if we could speed things up in any way with the call back.

[Anonymous]

Hi thank you for your reply,I am somewhat disgusted with the whole situation the repairs have now been ongoing for two weeks and not once have I received any communication  to enlighten me to the situation, last week I had a conversation with there technical team and insisted on talking to a technical manager,not once did  query  a signal in my area, some technicians?.I will not hold my breath for any news,and when i questioned compensation for all the trouble I have had they very kindly suggested that I would not be charged for the period I could not use my phone.

[Marjo]

To see if there's anything that could be done about the call back, I'm going to drop you a quick PM (private message here on the forum) to get a few additional details. Please do check when you get a moment.