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O2 Extra - only one choice

BaronVon
Level 1: Joiner
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on ‎28-05-2020 16:41

on ‎28-05-2020 16:41

I’ve just taken out 3 sim-only contracts and the customer services advisor told me that there are several to choose from. When I click on the link sent to me to choose the extra, only Disney+ appears in the list. I can’t see Audible, Calm, Amazon Music etc. Can anyone tell me how to get the full list that I can then select from?
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jonsie
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on ‎28-05-2020 17:05

on ‎28-05-2020 17:05

You should see these once you have chosen your tariff @BaronVon 

 

chooose extra.PNG

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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LukasB
Former Staff
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on ‎29-05-2020 16:53

on ‎29-05-2020 16:53

Hey @BaronVon did you manage to find the other extras or are you still having trouble?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

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BaronVon
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on ‎30-05-2020 10:44

on ‎30-05-2020 10:44

No, unfortunately. Those additional tabs in the photo you’ve kindly sent don’t appear when I click on the SMS link from O2. Very odd. I know it shouldn’t make a difference but could it be an issue with using a mobile to make the selection instead of a desktop?
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ST24
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on ‎15-06-2020 14:03

on ‎15-06-2020 14:03

Did you ever work out how to have a different extra? I’m in the same situation - only Disney plus showing as an extra. We already have a years subscription to that so would like something different but there’s no other options coming up...?
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gmarkj
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on ‎15-06-2020 15:48

on ‎15-06-2020 15:48

You might need to call customer services then @ST24.
The best number to call on appears to be 0800 587 4005, and we usually say the best time to call is 8am when they open.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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