O2 Deposit is a scam

[Anonymous]

why do you lie to people and keep their deposit to make extra money, I am naming and shaming your illegal practices here, awful organisation to deal with! I am on the same boat as you,

[Bambino]

@Anonymous This is not O2 you're talking to. We are all customers here. Your post doesn't make a lot of sense. What is your issue? Maybe someone here can explain things to you.

[Cleoriff · Accepted solution]

Hi @Anonymous

Deposits are returned after 3 months if you have paid every bill on time. You will find it on your 4th bill. If this hasn't happened then ring O2 https://www.o2.co.uk/contactus

[Anonymous]

This message is very clear for customers in my situation, and have to go through incompetent people from top to bottom, I am very angry, and you have clearly not offered any solutions! 

[jonsie]

This is a community made up of customers and O2 will not see your posts here. You need to contact customer service to have your concerns addressed.

https://www.o2.co.uk/contactus

....not sure which particular boat you are on?

[Bambino]

@Anonymous Your post is not clear, and O2 is not in the business of scamming customers. As said, this is a customer to customer community. You have been given a link to contact customer service to make a complaint, if you wish. I will tag our community admin team @Martin-O2 and @EmilieT, but that's all anyone here can do.

[Bambino]

Can someone please explain to me why the OP's name has been changed to Anonymous? @Martin-O2, @EmilieT, I'm confused????

[MI5]

It's because they have closed their community account.
Everyone who deletes their account becomes "Anonymous"

[Marjo]

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@Bambino wrote:

Can someone please explain to me why the OP's name has been changed to Anonymous? @Martin-O2, @EmilieT, I'm confused????

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H @Bambino and all! Yes as @MI5 mentioned above we have the new GDPR-related account features that went live recently whereby you can now delete your community account if you wish to do so, and it will then say "Anonymous" in your content instead of displaying your username. You can find more information on how to do this and what the other GDPR-related features are in this topic.