2 years ago O2 made an error and didn’t close my account. The account was then sold to debt collectors. I have been harassed by the debt collectors since. I have called through numerous times and O2 have confirmed it’s an error by the original call handler and they have apologised. 3 times I have been promised that it was removed from my credit file. Every time I call o2 each team passes me back and forward and each team promises me they will call back which they never do. I have spent roughly 20 hours over the last 2 weeks being passed around team to team.
I need to speak to the credit amendment team but nobody seems to have the contact number for them….
I called through and was told to wait 7 working days, I waited 9 working days and am now being told it’s another 3 days…
After Googling “ o2 credit file error” this has happened numerous times ….
