O2 Default destroying credit file

[Ireland67]

2 years ago O2 made an error and didn’t close my account. The account was then sold to debt collectors. I have been harassed by the debt collectors since. I have called through numerous times and O2 have confirmed it’s an error by the original call handler and they have apologised. 3 times I have been promised that it was removed from my credit file. Every time I call o2 each team passes me back and forward and each team promises me they will call back which they never do. I have spent roughly 20 hours over the last 2 weeks being passed around team to team.

I need to speak to the credit amendment team but nobody seems to have the contact number for them…. 

I called through and was told to wait 7 working days, I waited 9 working days and am now being told it’s another 3 days…

After Googling “ o2 credit file error” this has happened numerous times ….

[Ireland67]

@EmilieT  @Martin-O2 

Please help with this as it’s been ongoing 2 years and haven’t gotten a resolution. 

[MI5]

@Ireland67 

The only details for the CFR team are as follows:

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

@O2Emma should be on now to help but not sure how much our account advisors can do help with this.

[O2Emma]

Hi @MI5 I will pick this up thanks see if can assist.

Hi @Ireland67 I will send you a private message to look into this for you.

[Ireland67]

Thanks very much, I can see my looking on the community O2 have done this many times. 

[Ireland67]

I have emailed that email but didn’t get an answer…

[madasaf1sh]

@Ireland67 

It cant take 15days + for them to come back to you,  and it can be a further upto 60 days for the credit file to be amended. the  best thing to do is log a query with the CRA's and let them deal with o2, and if o2 agree t will be removed from your Credit File.

[gmarkj]

You need to reply to the message on the community, not to the email notification you get @Ireland67 

Check the top right of the screen when you log in - there should be an envelope with a number on it.

That says you have a new private message.

Click on it to see them, and then use the reply option there.

[Bhas]

Hi @O2Emma,

Can you help me please. We are in a very helpless condition. We are in risk of losing the property we have offered.

[O2Emma]

Hi @Bhas I will send you a private message to look into it for you.