The O2 credit check system is a total shambles. I ordered a phone last week, and I was rejected because I failed the credit check. This is ridiculous because I had a credit report done in August that showed I had excellent credit, with literally 0 negative factors affecting my score. Obviously this is bad enough, but when I tried to speak to someone at O2 about this (both on the phone and on Twitter), all they could tell me to do is send an email to credit referrals. Since then, I've heard absolutely nothing from credit referrals (not even the automated email reply). So you're basically stuck in limbo, because you can't go and buy another phone from another operator (because that would be too credit checks in too short a time) but you can't speak to anyone at O2 to rectify the problem either. All you can do is wait for the credit referrals team to maybe get back to you (but who knows if they even will?). It's incredibly frustrating to be stuck in a situation where you have to go around chasing O2 to sort out a problem that is their fault.
