O2 Chat nightmare!

[Anonymous]

I have had to contact o2 via o2 chat recently on a number of occasions due to a cancelled upgrade. Firstly to cancel the upgrade which I was then assured I would not receive...which I then received. I have returned the phone, sim and accessories all in one parcel which I was assured was fine. I have now been told that they only have record of receiving the phone but nothing else...how when it was all in one parcel I really don't know. I was then assured that I have been returned to my original tariff...which I haven't I have been put onto a more expensive tariff. But whenever I try to contact o2 chat, chat starts and then a couple of minutes in changes to "chat not initialized" and closes down. This has happened over 15 times in the last couple of days so I am no nearer to sorting this out. I work away so phoning isn't an option at the moment. Any ideas????

[Bambino]

Are you Pay Monthly or Pay & Go? When you say you work away, do you mean that you're abroad? You can call O2 for free from your mobile from abroad on +44 3448090202 if you are a Pay Monthly customer. Speaking to Customer Services will get you better results than Live Chat.

[Anonymous]

Live chat are non uk outsourced call centres who are generally ok for low level General enquiries.

Please use the appropriate number in http://www.o2.co.uk/contactus to phone O2.

Here is the complaint official link just incase http://www.o2.co.uk/how-to-complain/complain

[Anonymous]

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@Anonymous wrote:

I have had to contact o2 via o2 chat recently on a number of occasions due to a cancelled upgrade. Firstly to cancel the upgrade which I was then assured I would not receive...which I then received. I have returned the phone, sim and accessories all in one parcel which I was assured was fine. I have now been told that they only have record of receiving the phone but nothing else...how when it was all in one parcel I really don't know. I was then assured that I have been returned to my original tariff...which I haven't I have been put onto a more expensive tariff. But whenever I try to contact o2 chat, chat starts and then a couple of minutes in changes to "chat not initialized" and closes down. This has happened over 15 times in the last couple of days so I am no nearer to sorting this out. I work away so phoning isn't an option at the moment. Any ideas????

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I've never got that far. At work it is better to use a chat service than let everyine hear your personal business...... but it always says they are looking for someone....

[Anonymous]

I have had dealings with them over the last few weeks and I believe it should be rebranded Live Chit because they are just saying anything to fob the customer off.

I had five contracts with O2 and after the lies and Bull Chit it is now down to three and they will be going as soon as I possibly can rid myself of them.

[Anonymous]

I've just used livechat and had 'chat not initialized' and something about a cookie not matching!?  

I resolved the issue by clearing my cache and cookies.

[Anonymous]

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@Anonymous wrote:

I've just used livechat and had 'chat not initialized' and something about a cookie not matching!?  

I resolved the issue by clearing my cache and cookies.

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Hi and Welcome to the Forum. 

A valid piece of advice. 

[Anonymous]

Just joined o2 and having problems, got a PAC code with nowhere to put it. Tried chat 22 times and it aways ended up with "Chat not initialized."  Now been on hold for 15 mins, in a queue!

Not have a good time with o2 and I've not even started yet!!!!

[MI5]

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@Anonymous wrote:

Just joined o2 and having problems, got a PAC code with nowhere to put it. Tried chat 22 times and it aways ended up with "Chat not initialized."  Now been on hold for 15 mins, in a queue!

Not have a good time with o2 and I've not even started yet!!!!

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Fill out the form linked to here http://www.o2.co.uk/help/phones-and-devices/how-to-keep-your-mobile-number

No need to speak to anyone.

[jonsie]

Stay on hold and forget live chat.

Alternatively use the online form.

http://www.o2.co.uk/help/phones-and-devices/how-to-keep-your-mobile-number