O2 Calls switched off

[Glommers]

O2 have just switched off my calls? I just got a notification on my XS Max telling me they’ve been switched off. My latest Bill was paid without a hitch and I’ve checked for any issues in my area but everything is apparently fine?

[MI5 · Accepted solution]

@Glommers 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

You can use the Skype app to call or call from a alternative phone.

[Jules55]

Had the same issue with 2 iPhones. O2 reset the Wi-fi calling and I restarted the phones. Seems to have sorted but bizarre.