I received the same text. But the bizarre thing here is that I received the message on a phone that is not with O2.
I had 2 phone registred with O2, I moved one to another service provider X. So, any message from O2 continued to be sent to this X phone number. How someone got access to my X phone number about billing not getting through for my O2 phone? I am puzzled.
It looks like O2 is doing business with phone numbers or someone had access to O2 phone numbers.
I tried to get in touch with O2 immediately but to no avail. The access to information on O2 account after being logged does not work, neither with MS Edge nor with Firefox. The chat is hard to find and when it come up, you start the process and then the magic busy message come out. The chat disappears again and impossible to find. Does O2 have an email contact address?
Coronavirus is a conveneient excuse as If before we were entertaining with immediate access to O2 staff.
Unfortunately, I just upgraded for another 18 months. Each time I renew, O2 eat up unscrupulously a week or two from the previous contract. What about those who upgrade a month before the end of their contract? double charges!!!
