O2 25% Open Employee Discount - Error message

[Rachael333]

Hello

I had an old contract with o2 and it ended last month. I went into my local o2 store last night and took out a new contract - I now currently work for an eligible employer so I was offered the 25% discount code off the airtime plan for the civil service.

I came home, I verified myself using my work email (I received a link from o2 to my work email) and all is validated/verified. However, when I then go to "add discount" and am selecting my mobile number (it never changed, stayed the same) it says this: You can’t get an O2 Open discount with this number as it’s been over 28 days since the contract started: 07/03/2020 - this would have been my old contract which ended in Feb - why is it not recognising that I started a new contract last night and am within the 28-day timeframe to apply the employee discount?

Help please, much appreciated.

Thanks

[MI5 · Accepted solution]

@Rachael333 

The system will need a few days to catch up.

Just wait a while and try again.

Guide: O2 Open & Friends and Family discounts - How to sign up 

[gmarkj]

o2's systems take a little while to update @Rachael333 , so you may need to give it a few days.

If it doesn't work next week then get in touch with o2 customer services, either by calling 202 from your phone or messaging on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

[Rachael333]

Hello MI5  

Thanks for the reply. Do you think thats what it is? Just a tad worried as without that discount, the phone would be a bit too expensive to keep.

Rachael

[MI5]

@Rachael333 

That's definitely the problem. Very common 👍

[Rachael333]

Thanks a lot for the replies. I will try back in a few days & keep you updated.