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Annie11
Level 1: Joiner
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on ‎21-10-2020 14:57

on ‎21-10-2020 14:57

How do i keep my old number to my new sim card
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MI5
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‎21-10-2020 15:05 - edited ‎21-10-2020 15:06

‎21-10-2020 15:05 - edited ‎21-10-2020 15:06

@Annie11 

Assuming O2 to O2 you need to do a sim swap Guide: Sim Swap: a mini guide 2017 update 

If coming from another network you need to get your PAC Guide: How to get your PAC [June 2021 Update] and complete the request form here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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