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Level 1: Joiner
Posts: 1
Registered: ‎12-12-2018
Accepted Solution

Number

If SIM only contract finished can I still keep the old number for top up ? Thanks
Level 4: Observant
Posts: 161
Registered: ‎04-08-2016

Re: Number

You would have to transfer the number to payg. That's what I did. I think so.
Posts: 70,011
Topics: 547
Solutions: 3,415
Registered: ‎04-01-2009

Re: Number

Yes it's quite easy, though you do need to call customer service and tell them you want to change to P&G. hey will send you a new sim with your number already transferred. Until you call them, your contract will roll on month by month.

Be aware that by calling them, your contract will be closed down so if it has not run it's minimum term already there may be termination fees.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Try to call rather than rely on live chat getting things right.

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Community Manager
Posts: 5,108
Registered: ‎18-04-2018

Re: Number

Hi @Lilydu, and welcome to the forum Wave I hope the replies above answered your question, but please do let us know if there's anything else we could help you with!

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