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Anonymous
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Accepted Solution

Number transfer

I've just got a new pay monthly account and wanted to keep my existing number,but because it was on a pay monthly account in my ex partners name for the last year I can't unless my ex contacts them which they aren't willing to do,I was previously on 02 pay and go for 8 years with my number and really want to keep it,any ideas what I can do?

Posts: 116,617
Topics: 573
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Registered: ‎04-04-2012

Re: Number transfer

Unfortunately there is nothing you can do unless the account holder agrees to transfer the number.
Although you have been using it, legally, it isn't yours. Sorry.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
Posts: 0

Re: Number transfer

Even though it was a pay and go sim in my name previously for 8 years and my ex partner cancelled the contract and paid what was owed

Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Number transfer

Unfortunately yes.
If they were to call O2 and give permission to transfer the number it could be done in minutes.
But if they won't call, you can't have it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Posts: 2,174
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Registered: ‎06-11-2014

Re: Number transfer

If the contract is now cancelled, the number will also be cancelled. It need to be on a live account. Try ringing it, if you get a dead tone the numbers gone. As for transferring it, your at the mercy of your ex.
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