on 23-03-2021 11:40 - last edited on 23-03-2021 16:12 by TheresaV
Hi I’ve just joined O2 again and want to keep my number [personal details removed] I’ve given a pac code but nothing has been said on how long it’ll take or even if it’s worked so can I have help please?
Solved! Go to Solution.
on 23-03-2021 12:04
See here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number
Or You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
Please also remove your number as the forum is public.
on 23-03-2021 12:04
See here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number
Or You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
Please also remove your number as the forum is public.