Number transfer problems

Hols · ‎24-03-2021

I took a new contract with o2 and transferred my old number over from EE but some text messages are still going to my old handset. Has anyone else had this problem

jonsie · ‎24-03-2021

If you have an iphone

Go to

Settings>>Phone>>My Number

Insert your number, save and reboot the phone

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎24-03-2021

@Hols

Log out of iCloud on your old iPhone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Hols · ‎24-03-2021

Its android

MI5 · ‎24-03-2021

lol, so much for guessing

It will be the number in your message app that needs removing.
It may be under RCS or extended message settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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