Ive had an O2 contract for a couple fo years and recently decided to upgrade. I used affordable mobile phones, found a deal and phone I liked. I entered my details to purchase, one question was do you have a current account, yes I do. Enter your existing number, done. Your new deal will be added to your account you will not be able to transfer your number. Dont want that. So, thinking ill just close and open a new account, I clicked no, I dont have a current account with O2. Do you want to transfer an existing number, yes I do. Enter the PAC Code (and possibly the existing number I cant remember.) Requested PAC code from O2. Done. Entered the PAC code. Done. My understanding is using the PAC code ends the contract I'm on, transfers the number to the new provider so they can open a new account with the same number.
Phone arrives with a new SIM. I added the new SIM to the new phone when I had a chance, maybe an hour after the package arrived. The old SIM had already been deactivated by the time I got to doing this. The new SIM was also deactivated. I gave it a while, and restarted the phones a few times. The old SIM at some point reactivated. Logged into my O2, turns out I still have the same password. Also I can still apparently upgrade and my usage is showing the same old contract information/ data allowances, BUT I HAVE A NEW NUMBER. Tried to do a sim swap to see if that would work. That just deactivated my old sim and activated the new one. Tried to do PAC code switch again with the same PAC code number using the guide: how-to-keep-your-mobile-number
That was last week, I thought it might have been done by end of friday if not saturday, or the changes might start today but I've had nothing change. I've tried phoning O2 but after navigating callcentre menu system a couple of times I got hung up on, I assume my issue is not important enough due to covid-19. How can I get this sorted.
