Solved: Number switch fiasco

Chris6 · ‎27-11-2019

Switched from TalkTalk to O2 yesterday. Was informed that my old number would be switched to my new account by 18:00 yesterday. Sixteen hours later and it still has not happened. Massive inconvenience. I'm hugely disappointed and angry..

MI5 · ‎27-11-2019

@Chris6

Is you old sim still active?

Have you rebooted your phone?

Guide: How to find help & contact O2 to chase up with customer service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-11-2019

@Chris6

Is you old sim still active?

Have you rebooted your phone?

Guide: How to find help & contact O2 to chase up with customer service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎29-11-2019

Hi @Chris6 , how are you getting on with this? Did the above advice help with this and is everything working ok now? Let us know if you need any further help at any point.

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