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Number swap issues

Gizmo98
Level 1: Joiner
  • 5 Posts
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Registered:

‎16-06-2018 23:52

‎16-06-2018 23:52

Hi
Recently changed from pay and go to pay monthly and wanted to keep my old number
Was told ok will be done in 24hrs
Wasn’t done and when I called back was told the initial person I talked to made an error and wasn’t swapped
I’ve since contacted o2 and spoke to 2 more advisors who said that whatever error the first person has done I am now unable to use my old number !

WTF ?
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Gizmo98
Level 1: Joiner
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‎18-06-2018 16:18

‎18-06-2018 16:18

Hi
Thank you everyone for the help and suggestions
After having another try yesterday I got someone who knew what they were doing and had it sorted in a few minutes

Thanks again 👍
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MI5
Level 94: Supreme
In response to Gizmo98
  • 150335 Posts
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Registered:

‎18-06-2018 16:29

‎18-06-2018 16:29

Good news :slight_smile:
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EducatedDevice
Level 2: Apprentice
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Registered:

‎18-06-2018 17:22

‎18-06-2018 17:22

If the agent didnt fill in the correct details then it wouldnt have gone through. (Right SNN to the number)..

 

Also they don't process them on fridays. If you called up friday it will be done monday/tuesday!

 

 

All the best, 

ED

O2 Guru,
O2 Customer Service Advisor,
Android user

If and when i help you within the community, It's out of work hours meaning i will not access any accounts during our interaction. (Which is not allowed anyway).
Message 13 of 13
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