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Level 1: Joiner
Posts: 5
Registered: ‎09-12-2015

Number swap issues

Hi
Recently changed from pay and go to pay monthly and wanted to keep my old number
Was told ok will be done in 24hrs
Wasn’t done and when I called back was told the initial person I talked to made an error and wasn’t swapped
I’ve since contacted o2 and spoke to 2 more advisors who said that whatever error the first person has done I am now unable to use my old number !

WTF ?
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Posts: 105,578
Topics: 554
Solutions: 13,874
Registered: ‎04-04-2012

Re: Number swap issues

Call again http://www.o2.co.uk/contactus and see if you get someone else who can help.
If all else fails ask @Marjo to escalate for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 5
Registered: ‎09-12-2015

Re: Number swap issues

Thanks
I’ve called three times now same answer ,not possible to swap number and they don’t know why 🤨

On the last call I’ve told them to cancel my contract(as I have 14 days to do so) not sure if they can even deal with that
#useless
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Posts: 105,578
Topics: 554
Solutions: 13,874
Registered: ‎04-04-2012

Re: Number swap issues

Hang on until Monday and I'm sure Marjo will help you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Number swap issues

It does amaze me how such a simple process can become so complicated. The OP would have been better off going in store, if they'd had one nearby. Hope they get it sorted.

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 5
Registered: ‎09-12-2015

Re: Number swap issues

Contacted them this morning
I’ve rang 3 times yesterday to try and transfer the number,they said a transfer request was never recieved ! 😂
And that a cancellation wasn’t either ?😡

She’s said she’s tryed it again but can’t tell if the number transfer will happen

What a bunch of amateurs
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Posts: 90,777
Topics: 746
Registered: ‎14-01-2013

Re: Number swap issues

I really think you should wait till tomorrow @Gizmo98 and see what @Marjo is able to sort out for you (as suggested above)

@Marjois our community manager by the way Smiley Wink

*The Game Is On*

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Level 1: Joiner
Posts: 5
Registered: ‎09-12-2015

Re: Number swap issues

Ok thanks
I’ll wait until then
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Posts: 80,629
Topics: 573
Solutions: 3,891
Registered: ‎04-01-2009

Re: Number swap issues

It's annoying that when things go wrong, it takes the intervention of a community manager to escalate it There must be a real staff churn with little training these days.

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Community Manager
Posts: 7,628
Registered: ‎23-07-2014

Re: Number swap issues

[ Edited ]

Hi @Gizmo98 how are you doing this morning? Sorry to hear about the issues you've been having with this. Smiley Sad I'm going to drop you a PM (private message here on the forum) to get a few additional details so we can get this looked at for you. Hang in there!

 

Thanks for the tag @MI5 and @Cleoriffthumbsup

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