cancel
Showing results for 
Search instead for 
Did you mean: 

Number porting

Anonymous
Not applicable

Im getting really fed-up with O2 as im contiually fobbed off over my number port to my new contract. This used to be so simple send a txt and the numbers concerned 24 hours later sorted.

 

So alongside the excuses from O2 'you gave us the wrong number' and 'the server is down'

what else can i do?

 

So So disappointed with O2 

Message 1 of 10
1,969 Views
9 REPLIES 9

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

is this porting in from another network or moving from payg to pay monthly or something else?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 2 of 10
1,968 Views

Anonymous
Not applicable
another network onto a monthly contract
Message 3 of 10
1,962 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

so have you done the advice on this page ?

http://www.o2.co.uk/move

 

Either use the form to use your pac code from the other network or ring 202 and give them all the details

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 4 of 10
1,959 Views

Anonymous
Not applicable

yeah done all that stuff done al lthat several times just getting the run around!!

 

youve gave us the wrong number....which is rubbish

oh the system is down and has been since the 29th

so why are youu telling me that it will be done in 24h hours?

 

losing cash with customers and im not willing to pay to get all websites changed

Message 5 of 10
1,954 Views

Bambino
Level 84: Resplendent
  • 22942 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

Which network have you moved from?

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 6 of 10
1,950 Views

Anonymous
Not applicable
t-mobile
Message 7 of 10
1,948 Views

Bambino
Level 84: Resplendent
  • 22942 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

I'm not trying to make excuses for O2, but there are threads on the forum regarding people having problems porting their number from Orange. As T-Mobile and Orange are now partners, the problem could be there. Have you checked with T-Mobile that they have done the port correctly?

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 8 of 10
1,941 Views

Anonymous
Not applicable

problems with the sending company i can deal with but to be messed around and mis-led by o2 i cant!

 

sorry feeeling exceptionally frustrated at the whole thing

Message 9 of 10
1,928 Views

Bambino
Level 84: Resplendent
  • 22942 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

You need to explore all the possibilities before you apportion blame. If you feel you have been treated unfairly by O2 you can lodge a complaint using this link: http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28Rel...

 

O2 may very well be at fault, but you need to make sure that T-Mobile have done their part correctly first.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 10 of 10
1,921 Views