on 02-08-2013 08:09
on 02-08-2013 08:09
Im getting really fed-up with O2 as im contiually fobbed off over my number port to my new contract. This used to be so simple send a txt and the numbers concerned 24 hours later sorted.
So alongside the excuses from O2 'you gave us the wrong number' and 'the server is down'
what else can i do?
So So disappointed with O2
on 02-08-2013 08:15
on 02-08-2013 08:15
is this porting in from another network or moving from payg to pay monthly or something else?
on 02-08-2013 08:59
on 02-08-2013 09:06
on 02-08-2013 09:06
so have you done the advice on this page ?
Either use the form to use your pac code from the other network or ring 202 and give them all the details
on 02-08-2013 09:16
yeah done all that stuff done al lthat several times just getting the run around!!
youve gave us the wrong number....which is rubbish
oh the system is down and has been since the 29th
so why are youu telling me that it will be done in 24h hours?
losing cash with customers and im not willing to pay to get all websites changed
on 02-08-2013 09:25
on 02-08-2013 09:25
on 02-08-2013 09:25
on 02-08-2013 09:37
on 02-08-2013 09:37
I'm not trying to make excuses for O2, but there are threads on the forum regarding people having problems porting their number from Orange. As T-Mobile and Orange are now partners, the problem could be there. Have you checked with T-Mobile that they have done the port correctly?
on 02-08-2013 10:19
problems with the sending company i can deal with but to be messed around and mis-led by o2 i cant!
sorry feeeling exceptionally frustrated at the whole thing
on 02-08-2013 10:26
on 02-08-2013 10:26
You need to explore all the possibilities before you apportion blame. If you feel you have been treated unfairly by O2 you can lodge a complaint using this link: http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28Rel...
O2 may very well be at fault, but you need to make sure that T-Mobile have done their part correctly first.