cancel
Showing results for 
Search instead for 
Did you mean: 

Number porting

Betty35
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I received my new phone yday, having given my PAC code on Friday.

my number was due to port today - it shows as my number on my o2 app, when I call my number I get an o2 answerphone…but I can’t receive calls or texts.

iMessage and WhatsApp work fine.

i have been periodically restarting my phone all day - I’ve checked my iPhone settings and my phone number still shows as the original one and I can’t manually change it.

Message 1 of 6
179 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 124059 Posts
  • 612 Topics
  • 20148 Solutions
Registered:

@Betty35 

It can take up to 24 hours to fully port.

Just keep rebooting and if not done after 24 hours, contact O2.

 If you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 5 of 6
161 Views
5 REPLIES 5

madasaf1sh
Level 61: Brainiac
  • 4415 Posts
  • 29 Topics
  • 1237 Solutions
Registered:

@Betty35 


What network where you porting from? 


@Martin-O2 @lewys-gp @RafaC  have there been issues with ports into o2 from one of the other networks today, as we seem to be seeing quite a few issues

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 6
173 Views

Betty35
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, many thanks for replying. From Vodafone.

the switch has definitely happened as old sim no longer works and my number shows in my account on o2. Just keep restarting but to no avail.

Message 3 of 6
170 Views

Betty35
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, thanks for replying.

I’m porting from Vodafone - the transfer has happened as my old phone no longer works. 

Message 4 of 6
170 Views

MI5
Level 94: Supreme
  • 124059 Posts
  • 612 Topics
  • 20148 Solutions
Registered:

@Betty35 

It can take up to 24 hours to fully port.

Just keep rebooting and if not done after 24 hours, contact O2.

 If you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 5 of 6
162 Views

RafaC
Community Manager
Community Manager
  • 564 Posts
  • 26 Topics
  • 1 Solutions
Registered:

Thanks for the tag @madasaf1sh we'll pass the info to O2.

Message 6 of 6
100 Views