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Level 1: Joiner
Posts: 2
Registered: ‎27-08-2019

Number porting issue

I joined o2 from EE a week ago, gave my pac code to port number.

My service with my old number on EE was disconnected on Tuesday however the network still hasn't ported my number onto my new o2 sim, so I'm still on the temporary number I got with the phone, and customer service keep telling me there are system issues and nobody can tell me when my old number will start working on o2.

I am so cross and feel like cancelling with o2 but am worried I won't be able to get my old number back if I do this as it hasn't fully ported across yet.

Help, I don't know what to do! I really need my old number back!
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Posts: 80,548
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Number porting issue

Hi @julesy 

I'm so sorry but you will need to keep on at customer service unless our @EmilieT  can maybe help with this.

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Number porting issue

Welcome to the forum @julesy Smiley Happy

 

I'm really sorry to hear you're having some issues porting your number - I can definitely get someone on my end to take a look at this for you. I'll need a few more details first, watch out for a Private Message shortly!

 

Thanks for the mention as well @jonsie thumbsup

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Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎27-08-2019

Re: Number porting issue

Thank you both! Hopefully this can get sorted asap!
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Number porting issue

@julesy You should have had a call earlier about this, please do let us know once it's all resolved, and if you need anything else as well! Have a lovely weekend in the meantime Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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