cancel
Showing results for 
Search instead for 
Did you mean: 

Number port, number disconnected from old provider and no trasnferred

indysingh
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

I wanted to move my number from old provider to new o2 contract. It was suppose to happen on 23rd Jan 2022 but I received a message that it will happen on 25th Jan 2022 due to some technical issue. On 25th Jan I lost connection from my old provider but the number still no transferred to o2. Its been 24 hours I dont have access to my number and its causing me so much loss at work and really talking a toll mentally without access to my number for so long. Can someone help me in sorting out and recover mobile number?

 

Thanks

Indy

Message 1 of 6
272 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 127059 Posts
  • 614 Topics
  • 21920 Solutions
Registered:

@indysingh 

There's a known issue currently.

Just keep rebooting your phone until it gets a signal.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 6
260 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 127059 Posts
  • 614 Topics
  • 21920 Solutions
Registered:

@indysingh 

There's a known issue currently.

Just keep rebooting your phone until it gets a signal.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
261 Views

indysingh
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Tried several times to reboot but still no luck. Its been 2 days now and I dont have access to my number, I am now in panick state and its really taking a toll on my mental health. Worst service ever by o2. I have ported my number few times in past and never had such kind of issue where my number is disconnected for 2 days.

Can someone please help me to sort my number transfer and get my old number back?

Message 3 of 6
209 Views

gmarkj
Level 59: Quartermaster
  • 8816 Posts
  • 90 Topics
  • 690 Solutions
Registered:

Have you been in touch with o2 via social media as advised above @indysingh ?

They are the only ones that can help as we on here are o2 customers like you...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 4 of 6
205 Views

Steve5832
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi im haveing a very simular problem please let me know if you get anywhere

 

 

Message 5 of 6
165 Views

sjac
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I am in exactly the same boat.  I keep getting fobbed off by customer services, and told contradictory information. My number port was supposed to happen on Saturday 22/01 and was delayed to Tuesday 25/01.  I've had zero texts since then with any information about it and both my old sim and new sim have stopped working.  I have young children and need to be able to be contacted in an emergency. This is the worst experience i've ever had.  No one cares at all and no one rings you back.

Message 6 of 6
142 Views