Number port not complete

[Canadian2022]

Hi everyone.

I submitted a few requests for my number to port over to O2 and none of them seem to have gone through, so I gave them a call this Monday and they said it would be done Tuesday. They asked me to turn my phone off until 6pm on Tuesday.

Fast forward to Wednesday and my phone still isn’t working. I can’t make or receive any calls or texts. Interestingly I did get a message when I first turned my phone on that O2 had disabled my sim - should I be concerned? What can I do to get this done asap? I have tried the chat function but it says they are too busy. 

any help would be appreciated, thank you! 

[MI5 · Accepted solution]

@Canadian2022 

There's a known issue currently.

Just keep rebooting your phone until it gets a signal.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.